HOW DOES LISTENING TO THE CUSTOMER MAKE A DIFFERENCE?

Our clients ask better questions of their customers, listen more acutely and take action.

DO YOU DO RFP’S?

Competing for business makes for quality delivery. We don’t believe the RFP process necessarily gets quality results for our client’s complex needs. After all, how can they leverage change proposals when the project likely evolves the minute they start working on it.

WHAT IS CUSTOMER CO-CREATION?

Traditional research reveals useful, but one-dimensional information. We bring the customer and cross-functional client teams together to be asked better questions, to listen and learn, then take action.

DO YOU SPECIALIZE IN ANY SPECIFIC INDUSTRIES?

We are agnostic about organizations we work with. However, we have done quite a bit of work in Canada, the US, UK and Europe in financial services, industrial, consumer goods, non-profit, social services, media, education, food services, technology and telecom.

WHAT DO YOU MEAN BY TRANSFORMATIONAL CHANGE?

The organization clarifies what they do well, describes the problems (but, not enter into them!), and creates actionable and visible change. The organization focuses on purposeful change already under way and does more of it.

WHAT BUSINESS PLANNING SERVICES DO YOU OFFER?

Program and strategic planning. Change facilitation. Stakeholder consultation. Customer co-creation. Leadership training in the Solution Focus tools to help make change sustainable. Business coaching. Performance management.

WHAT IS FACILITATION?

Solution focused facilitation enables people to clarify their needs in a way that enables them to realize their outcomes – their way.

WHAT IS STAKEHOLDER CONSULTATION?

Alignment with stakeholders needs and their view of solutions requires better questions, demonstrated listening and finding out what you have in common